Devi Jewellery is made from sterling silver, fine gold and 18ct gold plate.
Sterling silver will tarnish when exposed to air, this can be removed with a soft polishing cloth. You can help prevent tarnish by keeping your jewellery stored in an air tight bag.
Gold plating is the process of electroplating a layer of 18ct gold to sterling silver. With some extra care your gold plated jewellery will remain looking beautiful for years to come.
All Devi pieces come with a 3 month warranty valid only if the jewellery is proven to be defective due to the manufacturing process. Your Devi warranty does not cover loss, changes in appearance, damage, and breakage due to wear and tear or improper use or storage of your jewellery.
If you receive a faulty product, we will gladly repair or exchange the original piece if the product was purchased within 3 months. To notify us of the fault, please contact us and include the below information:
All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
The three month limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.
To the extent permitted by law (including Australian Consumer Law), Devi Jewellery reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear.
All items are shipped via Australia post.
You will be emailed a tracking number once your purchase has shipped. Some countries fall outside of the Australia Post tracking reach, you will be notified if this applies to you.
International items are charged at:
Some countries charge duties on arrival into the country. Please check your local customs/duties/import tax fees as Devi Jewellery is not responsible for extra duties or charges on arrival at your destination country.
Devi Jewellery does not except exchanges, however we issue refunds for a change of mind or for incorrect purchase provided the item is returned unworn, undamaged its original packaging.
To arrange a return, please email email@example.com within 2 days of receiving your item, a return form will be emailed to you.